Mona Health Servcies
Privacy Policy
Effective Date April 2024 (last updated August 2025)
About This Policy
Privacy Policy
Effective Date: August 23, 2025.
Mona Health Services, LLC (“Mona Health,” “we,” “our,” or “us”) is committed to ensuring the privacy and confidentiality of the information you share with us. This Privacy Policy explains our practices regarding the collection, use, and protection of your information, whether you engage with us online or offline.
This policy applies to information we collect when you:
Visit our website www.monahealthservices.com,
Inquire about staffing, courier, or phlebotomy services,
Apply for employment or contract opportunities with us,
Communicate with us by phone, email, or other means.
Overview
We encourage you to read this policy in its entirety. Key highlights include:
We collect personal and health-related information necessary to provide our services.
We do not sell personal information.
We may share information with trusted service providers, healthcare institutions, or as legally required.
You have rights to access, correct, or delete your information.
We protect information through administrative, physical, and technical safeguards.
What Information We Collect
Depending on your interaction with Mona Health, we may collect:
Identifiers: Name, address, phone number, email, date of birth, government identification (e.g., driver’s license, Social Security number if required for employment).
Employment & Professional Information: Work history, credentials, background-check results, drug screening, licensing, certifications, payroll, and benefits information.
Health Information: Limited health-related information necessary for specimen collection, employee health screenings, or compliance with healthcare requirements (protected under HIPAA when applicable).
Internet/Device Information: IP address, browsing activity, and device type when you visit our site.
Payment Information: When paying for services, we may collect billing details.
We do not knowingly collect information from children under 13 years old without parental consent.
How We Use Your Information
We may use the information we collect for:
Providing Services: To deliver staffing, medical courier, and onsite phlebotomy services.
Employment Purposes: Recruitment, hiring, payroll, benefits, and compliance.
Communication: Responding to inquiries, job applications, or service requests.
Legal & Compliance: Meeting healthcare, employment, and safety regulations.
Marketing & Service Improvement: With consent, we may send newsletters, updates, or surveys.
Security: Preventing fraud, ensuring system security, and protecting patient and staff data.
We do not use sensitive information for purposes beyond what is legally required.
How We Collect Information
We may collect information from:
Directly from You: Through forms, applications, contracts, or service requests.
Your Devices: Via cookies and analytics when you use our website.
Other Sources: Public records, background check vendors, licensing boards, or healthcare partners.
When We Share Information
We may disclose your information:
To healthcare institutions and clients that engage our staffing or courier services.
To trusted vendors who support payroll, compliance, background checks, or IT services.
To laboratories and healthcare facilities for specimen handling.
To law enforcement or regulatory agencies when legally required.
In connection with business transfers, mergers, or legal proceedings.
We do not sell personal data to third parties.
How Long We Keep Information
We retain personal information as long as necessary for:
Providing services and employment,
Compliance with healthcare and employment laws,
Recordkeeping required by contracts or regulations.
Your Privacy Rights
You have the right to:
Access, correct, or delete your personal information,
Request disclosure of how we use or share your data,
Opt-out of non-essential communications,
File complaints if you believe your privacy rights are violated.
To exercise your rights, please contact us:
📧 services@monahealthservices.com
📍 145 Bear Crossing, Mount Juliet, TN 37211
How We Protect Your Information
Mona Health uses reasonable physical, electronic, and procedural safeguards to protect your data. While no system is 100% secure, we work diligently to protect against unauthorized access, use, or disclosure.
International Use
Mona Health Services operates in the United States. If you are outside the U.S., your information will be transferred and processed here under U.S. privacy laws.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal requirements or business changes. Updates will be posted on this page with a revised effective date.
You may exercise your privacy rights directly or through an authorized agent. If you choose to use an agent, and the agent does not have power of attorney recognized under applicable law, Mona Health Services will require:
A copy of your signed permission authorizing the agent to make the request on your behalf;
Direct verification of your identity with us; or
Direct confirmation from you that you have authorized the agent to act on your behalf.
If your authorized agent has a valid power of attorney under applicable state law, we may request proof of that power of attorney instead of the above requirements.
Unless your request is limited to opting out of targeted advertising (if applicable), Mona Health Services must verify your identity before processing your request. We do this by attempting to match the information you provide with the information already in our records. Information we may request includes:
Contact details (such as full name, email, phone number, and address)
Information about your prior interactions with Mona Health Services (such as employment, staffing, or service requests)
If we are unable to verify your identity with the information you provide, we may deny your request or ask for additional details.
If you disagree with our decision regarding your privacy rights request, you may file an appeal by contacting us at:
📧 services@monahealthservices.com
📍 Attn: Privacy Office – 145 Bear Crossing, Mount Juliet, TN 37211
When submitting an appeal, please include in the subject line:
“Data Subject Rights Appeal – [Your Full Name].”
In the body of the email or letter, please provide:
Your full name,
The date of the decision you are appealing, and
An explanation of why you disagree with that decision.
We will review your appeal and contact you if additional information is needed.
How We Protect Your Information
Mona Health Services uses administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or modification. However, no system is completely secure. We encourage you to use caution when sharing personal information online.
Storage of Information
Mona Health Services operates in the United States. By submitting your information, you acknowledge and agree that your data will be processed in the United States, subject to U.S. laws and regulations.
Third-Party Links and Tools
Our website may include links to other sites or services operated by third parties. We do not control those websites, and this Privacy Policy does not apply to their practices. Please review the privacy policies of any third-party sites you visit.
How to Contact Us
If you have questions about this Privacy Policy or our data practices, you can reach us at:
📧 servcies@monahealthservices.com
📍 Mona Health Services, LLC
145 Bear Crossing
Mount Juliet, TN 37211
Updates to This Policy
Mona Health Services may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.” If material changes are made, we may also notify you by email or through a prominent notice on our website. Continued use of our site or services after changes are posted means you accept those changes.